Join the Storypark team

Become a pivotal member of the Storypark family.

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Blue smiling faces on a white background
Blue smiling faces on a white background

Technical Support Representative

To apply please send your CV to isaiah@storypark.com

Email us about this role

Join our global team and become a pivotal part of the quickly growing Storypark family.

It takes a village to raise a child. Storypark’s private online communities are supporting teachers and families around the world to support better outcomes for children.

We’re a socially conscious group who believe in working to make a difference, not just a dollar. We’re passionate about solving meaningful problems and creating an outstanding customer experience.

The opportunity

We’re looking for a Technical Customer Support Representative to join us in our Wellington office. If you love problem solving, are hungry for growth, have some web development experience and want to create a truly exceptional customer experience then this is the role for you.

From the moment someone joins Storypark we get along beside them each step of the way to ensure they get the most value from our product. You’ll be working directly with customers to help them become avid and passionate Storypark users, answer product questions, track user feedback, report and escalate issues to our developers, and bridge the gap between our customers and our product development team.

What you’ll be doing

  • Communicating with our customers using our email support system in a timely and friendly manner portraying our community driven values
  • Efficiently actioning and resolving support issues
  • Replicating, reporting and prioritising bugs to ensure a stable and secure experience
  • Helping create valuable support resources and automated responses so customers can resolve common problems on their own
  • Fielding customers calls from time to time when our first line of phone support is uncertain about a technical issue
  • Influencing product direction by working with our product teams to identify issues and unearth trends in customer feedback

Requirements

  • Aligned with our purpose and values to strengthen communities and nurture potential
  • A genuine love of technology
  • Previous customer service or support experience
  • Great at thinking outside the box and solving problems
  • Passion for talking to customers all day, every day
  • Patient and supportive nature
  • Excellent communication and writing skills
  • Excited by being in a fast-paced environment where you can learn and grow
  • The ability to explain complex topics simply and concisely so anyone can understand
  • A basic understanding of web technologies (HTML, CSS, JavaScript, APIs)

Bonus skills

  • A relevant degree or a background in technology
  • A basic understanding of application development, database and system design
  • Experience with Software-as-a-Service (SaaS) products

Benefits

As well as having the chance to make a difference to the lives of millions of children, parents and teachers you’ll find:

  • A great team who are fun, caring and share good values
  • Family-friendly workplace including paid parental leave and flexible working hours
  • Table tennis, video games and office rock climbing wall
  • Bottomless coffee, tea, cocoa and snacks with lots of shared lunches
  • Regular compensation reviews – great work is rewarded!
  • A competitive salary
  • We’re happy to get you whatever equipment helps you get your job done

We think you’ll like it here, a place where your own potential will be nurtured as you play an instrumental part in our customer’s experience.

Apply today

To apply please send your CV to isaiah@storypark.com

Email us about this role