Empowering leaders through crisis management with confidence and resilience
Upcoming WebinarOn Demand Webinar

Empowering leaders through crisis management with confidence and resilience

In early childhood education and care, critical incidents are not a matter of if, but when. Strong crisis leadership isn't about reacting faster. It's about responding with clarity, confidence and purpose. When was the last time your service conducted a structured crisis drill?

with
Jennifer Harvey
 and 
Fiona Alston
 and 
July 28, 2026
 • 
12:15pm - 1:15pm AEST
Register now
You're registered

Storypark and Xap are delighted to be partnering with Jennifer Dale and Fiona Alston from The Education Collective to bring you this webinar.

Drawing on real-life experiences from working with the ECEC sector, Jennifer and Fiona will share powerful crisis scenarios, practical leadership frameworks and proven strategies to help services move from reactive incident management to confident crisis leadership.

This session has been designed for approved providers and nominated supervisors responsible for leading services through their most challenging moments.

Whether it's a serious injury, a missing child, an allegation against an educator, or an unexpected event that attracts media attention, leaders are regularly required to make high-stakes decisions under immense pressure, often without a clear structure or support.

Join us for this practical session, as Jennifer and Fiona share their experiences across leadership, operations and compliance within early learning, including direct support of services through complex and sensitive situations.

We’ll explore:

  • First responder responsibilities in ECEC - what leaders and educators must do in the critical first moments
  • The role of leadership during a crisis 
  • Practical communication strategies for families, staff, regulators and external agencies
  • Common mistakes services make during high-pressure situations and how to avoid them
  • Building organisational resilience and long-term crisis readiness
  • Wellbeing and recovery - supporting educators, children and families before, during and after an incident

We look forward to seeing you there!

Can’t make it live?
No problem, simply register and we’ll send you the recording.

Jennifer Harvey
Jennifer Harvey is an accomplished education leader with over 20 years of experience across the UK, UAE, and Australia. As company director and executive lead at The Education Collective, she brings deep expertise spanning outside school hours care, family day care, long day care, and primary education. Jennifer has held senior executive roles including vice principal, assistant headteacher, and national quality & compliance manager, giving her a strong foundation in curriculum leadership and regulatory alignment across diverse settings. An approved provider and specialist in quality uplift and pedagogical leadership, she partners with sector leaders to strengthen practice, build capability, and embed sustainable, high‑quality approaches across ECEC services.
Fiona Alston
Fiona Alston is a respected ECEC leader with over 35 years of experience across not‑for‑profit and for‑profit environments. As company director and strategic lead at The Education Collective, she brings deep expertise in governance, quality, and sector leadership. Fiona has held senior roles including chief operating officer, chief safeguarding and pedagogy, and multiple leadership positions across ECEC environments. She has also served as a company director and person with management or control, strengthening her governance lens. A strong safeguarding advocate, Fiona draws on extensive first‑hand experience managing critical incidents to support approved providers and sector leaders, helping them strengthen preparedness for risk and regulatory demands while uplifting quality and building confident, capable teams.
July 28, 2026
 • 
12:15pm - 1:15pm AEST
Register now
You're registered

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