Empowering leaders through crisis management with confidence and resilience

Strong crisis leadership isn't about reacting faster. It's about responding with clarity, confidence and purpose. Watch this session, where you'll be supported with practical strategies and a clear structure you can put into practice straight away.

with

Jennifer Harvey

and

Fiona Alston

and

Watch on-demand

On Demand Webinar

Empowering leaders through crisis management with confidence and resilience

Storypark and Xap are delighted to be partnering with Jennifer Harvey and Fiona Alston from The Education Collective to bring you this webinar.

Between them, Jennifer and Fiona have worked in roles including vice principal, national quality and compliance manager, and chief safeguarding and pedagogy officer - spanning leadership, compliance and child protection across a range of ECEC settings.

Both bring first-hand experience managing critical incidents within the sector and will share powerful crisis scenarios, practical leadership frameworks and proven strategies to help services move from reactive incident management to confident crisis leadership.

This session has been designed for leaders, managers, centre directors and anybody in an operational role responsible for leading services through complex or challenging moments.

Whether it's a serious injury, a missing child, an allegation against an educator, or an event that attracts media attention, leaders are regularly required to make high-stakes decisions under pressure, often without clear guidance or support.

We’ll explore:

First responder responsibilities in ECEC - what leaders and educators must do in the critical first moments
The role of leadership during a crisis
Practical communication strategies for families, staff, regulators and external agencies
Common mistakes services make during high-pressure situations and how to avoid them
Building organisational resilience and long-term crisis readiness
Wellbeing and recovery - supporting educators, children and families before, during and after an incident

Additional support from The Education Collective
If the webinar highlighted opportunities to strengthen your organisation’s crisis preparedness, governance or compliance systems, Fiona and Jennifer from The Education Collective are available to support you.

Learn more about their consultancy, training and leadership support services at:
www.tecollective.com.au
info@tecollective.com.au

Jennifer Harvey

Jennifer Harvey is an accomplished education leader with over 20 years of experience across the UK, UAE, and Australia. As company director and executive lead at The Education Collective, she brings deep expertise spanning outside school hours care, family day care, long day care, and primary education. Jennifer has held senior executive roles including vice principal, assistant headteacher, and national quality & compliance manager, giving her a strong foundation in curriculum leadership and regulatory alignment across diverse settings. An approved provider and specialist in quality uplift and pedagogical leadership, she partners with sector leaders to strengthen practice, build capability, and embed sustainable, high‑quality approaches across ECEC services.

Fiona Alston

Fiona Alston is a respected ECEC leader with over 35 years of experience across not‑for‑profit and for‑profit environments. As company director and strategic lead at The Education Collective, she brings deep expertise in governance, quality, and sector leadership. Fiona has held senior roles including chief operating officer, chief safeguarding and pedagogy, and multiple leadership positions across ECEC environments. She has also served as a company director and person with management or control, strengthening her governance lens. A strong safeguarding advocate, Fiona draws on extensive first‑hand experience managing critical incidents to support approved providers and sector leaders, helping them strengthen preparedness for risk and regulatory demands while uplifting quality and building confident, capable teams.

Empowering leaders through crisis management with confidence and resilience

Empowering leaders through crisis management with confidence

Flexible and affordable for early learning services.Free for families.

Flexible and affordable for early learning services.
Free for families.